[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.25.1″ background_enable_color=”off” background_image=”https://safristreams.co.za/wp-content/uploads/2024/07/imgpsh_fullsize_anim-9.png” background_position=”bottom_center” custom_padding=”||200px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_text_color=”#ffffff” text_font_size=”36px” text_orientation=”center” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

Troubleshoot

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.1″ _module_preset=”default” custom_padding=”35px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_font=”|600|||||||” text_text_color=”#000000″ text_font_size=”36px” text_line_height=”42px” text_orientation=”center” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]

Troubleshooting Guide.

[/et_pb_text][et_pb_toggle title=”Unusual Buffering or Freezing” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#060630″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#FFFFFF” icon_color=”#fc4301″ toggle_icon=”||fa||900″ use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#fc4301″ open_toggle_icon=”||fa||900″ open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”–et_global_body_font||||||||” title_font_size=”24px” title_line_height=”28px” closed_title_font_size=”18px” closed_title_line_height=”22px” body_font=”|300|||||||” body_text_color=”#FFFFFF” body_line_height=”22px” custom_css_main_element=”box-shadow: 0px 3.45px 46.88px 0px #9796961F;||” border_radii=”on|14px|14px|14px|14px” border_width_all=”0px” locked=”off” global_colors_info=”{}”]

If a certain content is buffering or freezing, contact us on chat for an immediate resolution.

If ALL Contents are buffering/freezing please use a VPN as a resolution to any buffering/freezing that you may experience.

[/et_pb_toggle][et_pb_toggle title=”App Crashing or General Troubleshoot” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#060630″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#FFFFFF” icon_color=”#fc4301″ toggle_icon=”||fa||900″ use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#fc4301″ open_toggle_icon=”||fa||900″ open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”–et_global_body_font||||||||” title_font_size=”24px” title_line_height=”28px” closed_title_font_size=”18px” closed_title_line_height=”22px” body_font=”|300|||||||” body_text_color=”#FFFFFF” body_line_height=”22px” custom_css_main_element=”box-shadow: 0px 3.45px 46.88px 0px #9796961F;||” border_radii=”on|14px|14px|14px|14px” border_width_all=”0px” locked=”off” global_colors_info=”{}”]When experiencing issues please start by following the below troubleshooting steps. [/et_pb_toggle][et_pb_toggle title=”Channel not Available Error” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#060630″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#FFFFFF” icon_color=”#fc4301″ toggle_icon=”||fa||900″ use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#fc4301″ open_toggle_icon=”||fa||900″ open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”–et_global_body_font||||||||” title_font_size=”24px” title_line_height=”28px” closed_title_font_size=”18px” closed_title_line_height=”22px” body_font=”|300|||||||” body_text_color=”#FFFFFF” body_line_height=”22px” custom_css_main_element=”box-shadow: 0px 3.45px 46.88px 0px #9796961F;||” border_radii=”on|14px|14px|14px|14px” border_width_all=”0px” locked=”off” global_colors_info=”{}”]Just Unplug the device from power and plug back in.

This is an Error simply Occurred because of Token Expire of your device. Our streams are tokenized for a certain time, best if you do not keep the app or device Switched on after using, or just reboot once and start fresh when you are planning to watch TV. [/et_pb_toggle][et_pb_toggle title=”No Audio/Video or Audio/Video Sync Issue” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#060630″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#FFFFFF” icon_color=”#fc4301″ toggle_icon=”||fa||900″ use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#fc4301″ open_toggle_icon=”||fa||900″ open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#FFFFFF” title_font=”–et_global_body_font||||||||” title_font_size=”24px” title_line_height=”28px” closed_title_font_size=”18px” closed_title_line_height=”22px” body_font=”|300|||||||” body_text_color=”#FFFFFF” body_line_height=”22px” custom_css_main_element=”box-shadow: 0px 3.45px 46.88px 0px #9796961F;||” border_radii=”on|14px|14px|14px|14px” border_width_all=”0px” locked=”off” global_colors_info=”{}”]If a certain content represent without Audio or Video you can let us know on chat and we’ll try to resolve immediately.

If you see that all of the channel are audio/video out of sync or No Audio/Video, that indicates the device is not working for the service, resetting, rebooting might fix the issue.[/et_pb_toggle][/et_pb_column][/et_pb_row][/et_pb_section]